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Job Description
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide delivery information.
- Process orders, forms, applications and requests.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Manage customers accounts.
- keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Job Requirements
- Excellent communication and listening skills.
- A polite, confident and friendly manner.
- To be confident using computers.
- A positive attitude.
- To be flexible and quick thinking.
- Perseverance, and to be able to respect customers answers.
- Good knowledge about all the companys products and services.
- To be well-organized and thorough, even under pressure.
- To enjoy working within a target-driven team environment.
- To understand and comply with the legislation relating to direct marketing.
