- Experience Needed:
- 3 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
3,000 to 4,500 EGP per month
About the Job
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide delivery information.
- Process orders, forms, applications and requests.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Manage customers accounts.
- keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Manage administration.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
3 to 5 years
Not Specified at least
Real Estate/Property Management
About this Company
Al Ahly For Real Estate Development company was founded in 1994, a joint stock company according to the Egyptian law section 159 for year 1981. The company partners are The National Bank of Egypt, which is the largest bank in the Middle East and was established since 1898. The...
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