Customer Service Advisor

Alahly for Real Estate Development - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3,000 to 4,500 EGP per month
2 open positions
About the Job
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide delivery information.
  • Process orders, forms, applications and requests.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers accounts.
  • keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.
  • Maintain customer databases.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
  • Provide feedback on the efficiency of the customer service process.
Job Requirements
  • Excellent communication and listening skills.
  • A polite, confident and friendly manner.
  • To be confident using computers.
  • A positive attitude.
  • To be flexible and quick thinking.
  • Perseverance, and to be able to respect customers answers.
  • Good knowledge about all the companys products and services.
  • To be well-organized and thorough, even under pressure.
  • To enjoy working within a target-driven team environment.
  • To understand and comply with the legislation relating to direct marketing.
About this Company

Al Ahly For Real Estate Development company was founded in 1994, a joint stock company according to the Egyptian law section 159 for year 1981. The company partners are The National Bank of Egypt, which is the largest bank in the Middle East and was established since 1898. The... (More)

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