Aurea Customer Support L1 - $18/hr (Work From Home)

CrossOver - Cairo, Egypt

Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time Work From Home
2,500 to 3,000 USD per month
Cantonese/Yue, Czech, English, French, German, Russian, Spanish, Thai
10 open positions
About the Job

Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If you’re a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently — then this may be the perfect job for you.

Job Description:

Aurea Success Principals are software engineers who couple their deep engineering acumen with the ability to interact directly with our customers. They are deeply technical, but they have the unique ability to couple that with exceptional communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

They are given the cases Success Associates can't solve, and relish the challenge that that presents.

What we offer

  • A true fast paced environment where you will be measured on your performance and rewarded for it.

  • A career path allowing several levels up growth within support.

  • The option for technical certifications as you move up within the team.

  • Work from home.

Job Requirements

What you’ll need:

  • You know how to prioritize based on business needs.

  • Advanced analytical, problem diagnosis, troubleshooting and resolutions skills

  • You can defuse any escalated customer situation.

  • You can effectively communicate technical solutions to non-technical customers.

  • You know the specifics of communications with end users as well as professional clients and distributors.

  • You are a team player, even if it is in a work from home environment.

  • Familiar with virtual environments and know how to troubleshoot them and set up virtual machines.

Required Experience and Education:

  • You have worked, at least three years, as a front-line agent in a high-volume contact center.

  • You have performed tech support tasks for B2C or B2B customers.

  • You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management

  • Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems

We have 7 different testing tracks:

  • Web Stack Basic + .NET
  • Web Stack Basic + Legacy
  • Web Stack Basic + MS Infra & SQL Basic
  • Web Stack Basic
  • Web Stack Advanced
  • Web Stack Basic + MS Infra + SQL
  • Web Stack Advanced + MS Infra & SQL Advanced


  • Strong oral/written communication skills in English is a must.
  • Additional languages are strongly preferred
  • German, French, Spanish, Russian, Czech, Cantonese & Thai

Pay: $18/hr or $35K/year

40 hours/week

Location: Global (remote)

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.

Are you up for the challenge?

About this Company

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has... (More)

See all Careers and Jobs at CrossOver