Job Details
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Job Description
Responsibilities:
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
- Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technlogy.
- Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
- Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
- Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
- Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Presenting and demonstrating Alnafitha’ S services to customers.
- Build scope of work/low level technical scope based on the business requirements.
- Deliver technical implementation and solution design within Alnafitha’ services.
- Assist customers with migrating legacy applications to a cloud optimized architecture.
- Deliver technical process documentation.
- Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
- Mentor other team members on deployed solutions and best practices.
Job Requirements
Candidate Experience:
- To excel in this position, you will need to:
Certification Requirements:
- Bachelor’s degree in Computer Science or equivalent.
- ITIL Foundation (Must)
- MCSE Productivity (SharePoint)
- MCSA SQL Administration
- MCSD App Builder
Technical Skills:
- Experience in the following technology: 3+ (Microsoft SharePoint administration and development)
- A superior knowledge and demonstrated technical proficiency in SharePoint Server and SharePoint Online Strong knowledge of SharePoint 2010 or 2013 and Office365/SharePoint Online.
- Understanding of SharePoint development methodologies, C#, .Net, SharePoint Designer, Sandbox solutions.
- Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.
- Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server.
- SharePoint Migration hands on experience is must.
- Configuration of Business Connectivity Services for connecting to a SQL database or a WCF service.
- Support experience of investigating complex SharePoint issues relating to performance, administration, site configuration and customization.
- Experience of using support tools such as Fiddler, HTTPWatch, NetMon, IE Developer Tools.
- Functional knowledge of using PowerShell, ability to write complex PowerShell scripts.
- Strong understating of SharePoint administration principals, using SharePoint Central Admin and SQL Management Studio, SQL Profiler.
- Good general networking knowledge including DNS, TCP/IP, Sub-netting.
- Experience of Web standards and technologies, e.g. HTTP, JavaScript, CSS, XML
- Solid understanding of IIS, Active Directory and Mail Configuration.
Personal Skills:
- High sense of responsibility and ownership, acting like owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during stressful situation
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
Working Conditions:
- Business travels could be required up to 60% [covered by the company].
- Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
- Working on Weekends, Holidays or outside the business hours could be required [covered by the company].
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