Customer Care Specialist

Minlo - Nasr City, Cairo

68
Applicants for
1 open position
63
Seen
1
Shortlisted
1
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable, Attractive Package , Profit Share
Languages:
English
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • Review all customers’ complaints on the system received via call centre.
  • Identify the complaints types to make the necessary actions.
  • Communicate with the customer max 2 hours after receiving his/ her complaints to resolve the complaint.
  • Coordinate with the relative parties to set action plans.
  • Determine the suitable time with the customer in case the carrier company delayed the delivery.
  • Follow up the history of the defected devices/ machines/ items for the customer in case of repeated break downs.
  • Generate daily reports for the active and closed complaints on the system.
  • Review the daily reports from call centers including ;( Sales Volume & Complaints reports).
  • Ensure all invoices are handled to the customer.
Job Requirements
  • Bachelor degree, preferably accounting
  • From 1-3 Years' experience
  • Attention to details
  • Customer service skills
  • Very good communication
  • Very good user of Ms. Office , Specially Excel
  • Past Experience in Call Center will be an asset
  • Gender : Males only
About this Company

In 2005, minlo was officially announced as a stand-alone company handling all operations for Tank coolers and became the market leader in the Egypt.

Industry: Retail
See all Careers and Jobs at Minlo
Hiring?
Signup for an employer account and Post your Jobs!