Customer Care Specialist
Minlo -
Nasr City, CairoPosted 7 years ago78Applicants for1 open position
- 66Viewed
- 1In Consideration
- 1Not Selected
Job Details
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Job Description
- Review all customers’ complaints on the system received via call centre.
- Identify the complaints types to make the necessary actions.
- Communicate with the customer max 2 hours after receiving his/ her complaints to resolve the complaint.
- Coordinate with the relative parties to set action plans.
- Determine the suitable time with the customer in case the carrier company delayed the delivery.
- Follow up the history of the defected devices/ machines/ items for the customer in case of repeated break downs.
- Generate daily reports for the active and closed complaints on the system.
- Review the daily reports from call centers including ;( Sales Volume & Complaints reports).
- Ensure all invoices are handled to the customer.
Job Requirements
- Bachelor degree, preferably accounting
- From 1-3 Years' experience
- Attention to details
- Customer service skills
- Very good communication
- Very good user of Ms. Office , Specially Excel
- Past Experience in Call Center will be an asset
- Gender : Males only
