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Job Description
- Provide general application support and trouble-shooting/problem-solving.
- Insure to solve assigned tickets for the supported systems (24/7 SW) within SLA and ensure optimal customer satisfaction.
- React to high severity technical issues that require immediate attention.
- Trouble-shoot application problems, find solutions, workarounds and communicate solutions to customers.
- Work with multiple teams for the successful resolution of issues and incidents.
- Review and study the vendor contracts, SLA and escalation matrix included.
- Execution of DB scripts/extracts as needed.
Job Requirements
- 0-3 years of experience in the same position.
- B.Sc. in computer science or equivalent
- Strong Troubleshooting and problem-solving skills
- Strong communication skills.
- DB knowledge overview (SQL, Oracle).
