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Job Description
- Greet customers.
- Find out the customer's needs.
- Recommend, select and help locate the right merchandise.
- Restocks merchandise displays as needed.
- Describe a product's features and benefits to the customer.
- Demonstrate use and operation of the product.
- Answer customer inquiries regarding the store and the merchandise.
- Provide information about warranties, manufacturing specifications, care and maintenance of merchandise, delivery options, and financing available.
- Organize and process merchandise exchanges.
- Process repair or alteration of merchandise.
- Stay current with sales prices.
- Recognize and monitor security issues.
- Arrange and display merchandise and keep merchandise area tidy.
- Responsible for section, back area and products cleaning.
- Responsible for stock inventory and new stock requisition.
- Collect Customer’s needs to be delivered to Customer Service & Procurement Team.
Job Requirements
- Knowledge of customer service principles and processes
- Experience in a retail, customer service or sales environment
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