Support Engineer
YELO -
Sheraton, CairoPosted 3 years ago48Applicants for2 open positions
- 46Viewed
- 36In Consideration
- 10Not Selected
Job Details
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Job Description
We are seeking IOT Devices Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team :
AVL (Automatic vehicle location) support Engineer:
- Installation and Configuration of Bce Devices, Application TCP/UDB sensors and devices script, Database server NOSQL MongoDB and system packages in a professional manner onsite or remotely.
General Job Description
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the predetermined time-frame of the contracted service level agreement.
- Research and identify solutions to software issues.
- Solving urgent onsite vehicle’s issues.
- Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
- Follow through with vehicle’s whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage own work performance to meet the goals and objectives outlined in individual performance plan.
- Participating in products testing process.
- Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
- Perform other/additional duties and projects that may be periodically assigned.
- Provide updates of implementation progress and challenges to the team leader on a regular basis.
Job Requirements
- Application Support (Exp 1-3 Years)
- IOT experience
- Any object-oriented development language is a must
- Any scripting language is must
- AVL experience is Plus
- BCE protocols knowledge
- Linux knowledge is an advantage for Compliance Solutions support engineer
- NoSQL Server MongoDB knowledge
- SQL knowledge
- Docker knowledge
- Deep knowledge of IoT and cloud technologies.
- Previous Experience as an Online Technical Support Specialist.
- Experience in the Ticketing system is a must.
- End to end services monitoring
- End to end platform monitoring
- Investigate production issues
- Issues classification and reporting
- Capacity assessments
- Develop monitoring scripts.
- Monitoring concepts
Training
- The selected candidates will be trained internally to install and support system
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