Technical Support Agent
YELO -
Cairo, EgyptPosted 7 years ago145Applicants for1 open position
- 131Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Key Responsibilities:
- Providing first level technical support to customers.
- Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
- Quickly responding to customer inquiries and concerns
- Escalating unresolved problems to other support staff.
- Raising & maintaining incident tickets and problem records
- Producing documentation and reports to a high standard.
- Testing and evaluating new technology.
- Setting up new users' accounts and profiles and dealing with password issues.
- Monitoring IT network to ensure availability to all users.
Job Requirements
- Bachelor in Computer Science or Computer Studies, MCP or A+ Certificate is preferred.
- Minimum 2 years of related Help Desk and technical support work experience.
- Good knowledge of Microsoft Windows based environment.
- Good communication skills.
