- Experience Needed:
- More than 2 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
- Providing first level technical support to customers.
- Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
- Quickly responding to customer inquiries and concerns
- Escalating unresolved problems to other support staff.
- Raising & maintaining incident tickets and problem records
- Producing documentation and reports to a high standard.
- Testing and evaluating new technology.
- Setting up new users' accounts and profiles and dealing with password issues.
- Monitoring IT network to ensure availability to all users.
More than 2 years
Not Specified at least
Construction - Industrial Facilities and Infrastructure
About this Company
Founded in 2000, Al Wefaq Rent a Car is a regionally recognized brand with more than 60 branches inside cities and airports of the kingdom of Saudi Arabia, United Arab Emirates, Republic of Egypt, and Hashemite Kingdom of Jordan. And 4 main workshops in the kingdom of Saudi...
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