Receptionist & Customer Service Agent
TechMart -
Mohandessin, GizaPosted 7 years ago205Applicants for2 open positions
- 162Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Job Purpose:
- To provide full administration, customer service and first stage of technical support to the business & costumers as a whole.
Job Duties, Tasks and Responsibilities:
- Answer the telephone and perform reception duties such as welcoming visitors.
- Type documents, photocopy, scan, file and distribute documents as requested by management team.
- Monitor the use of supplies and equipment.
- Maintain and supervise the cleanliness of the office premises
- Assist Customer Service with RMA team .
- Provide first stage of technical support.
- Following communication “scripts” when handling different topics.
- Manage and progress client support calls.
- Reporting to Maintenance department, CRM, GM & HR.
Working conditions:
- Full time job 8 hours
- Office work but sometimes needs to work out the office.
Job Requirements
Job specification:
- BA or BSc in any field .
- Male or Female .
- Preferred residents of Mohandessin, Haram ,Faisal.
- Preferred previous technical support & customer service experience.
- Experience (2-4 years).
- A blend of keen technical skills, business acumen and customer service.
- Arabic &English knowledge.
- Microsoft office.
- Very Good communication skills (speaking &listening).
