Receptionist & Customer Service Agent

TechMart - Mohandessin, Giza

Applicants for
2 open positions
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
2 open positions
About the Job

Job Purpose:

  • To provide full administration, customer service and first stage of technical support to the business & costumers as a whole.

Job Duties, Tasks and Responsibilities:

  • Answer the telephone and perform reception duties such as welcoming visitors.
  • Type documents, photocopy, scan, file and distribute documents as requested by management team.
  • Monitor the use of supplies and equipment.
  • Maintain and supervise the cleanliness of the office premises
  • Assist Customer Service with RMA team .
  • Provide first stage of technical support.
  • Following communication “scripts” when handling different topics.
  • Manage and progress client support calls.
  • Reporting to Maintenance department, CRM, GM & HR.

Working conditions:

  • Full time job 8 hours
  • Office work but sometimes needs to work out the office.
Job Requirements

Job specification:

  • BA or BSc in any field .
  • Male or Female .
  • Preferred residents of Mohandessin, Haram ,Faisal.
  • Preferred previous technical support & customer service experience.
  • Experience (2-4 years).
  • A blend of keen technical skills, business acumen and customer service.
  • Arabic &English knowledge.
  • Microsoft office.
  • Very Good communication skills (speaking &listening).
About this Company

The company founded in 2007 launching its first Retail Store located in Mohandessin, started its business in Electronic devices then getting widened to even including luxurious accessories, smart and high end products. In 2008, we successfully established our second Retail... (More)

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