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Job Description
- To support all team members in the company by liaising on all customer matters to a level of excellence agreed with Harley-Davidson.
- To participate in the marketing of the Department through effective merchandising promotions and customer contact to enhance the reputation of the dealership and Harley-Davidson.
- To receive and store goods delivered by suppliers.
- To participate in the achievement of sales volume and profit targets for Retail sales consistent with targeted stock turnover.
- To undertake the sale of parts and goods from the Retail and Trade parts counters.
- Support and conform to the company’s operating Standards.
- Maintain accurate and efficient execution of all documentation, and adhere to all company control processes detailed within the company operations manual.
- Contribute to the development of all company and franchise operating and administrative policies and procedures and to ensure achievement of all tasks smoothly and in a timely manner.
- Ensure that all regulations on Health and Safety are adhered to by management, staff and visitors reporting to the health and safety representative any health and safety and environmental issues.
- Respect and support at all times the company’s security and property.
- Answer telephones promptly and in a courteous manner within two rings. For external calls provide the name of the company and your name and for internal calls the name of the department and your name.
- Deal promptly and efficiently with all internal and external correspondence.
- Maintain a personal appearance to an acceptable professional level, and utilize any work-ware provided by the company from time to time.
- Present a highly professional image of the company and all Harley-Davidson products at all times.
- Utilize Key industry performance indicators in the establishment of targets and ongoing measurement of performance.
- Maintain good working relationships with staff in all departments, to promote at all times the reputation of the company and the franchise and to ensure smooth working practices within the business.
- Promote the company and all its products/services through effective customer contact to enhance the reputation of the dealership and Harley-Davidson.
- Exceed customer expectations achieving customer satisfaction, maximum customer retention, leading to consistently high customer satisfaction index (CSI) results.
Job Requirements
- Bachelor degree, preferably 0-2 years sales experience.
- Fluent English & excellent computer skills.
- Presentable.
- Exceptional sales and negotiation skills.
- Flexible and open approach.
