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Job Description
- Acknowledge Agents e-mails and report to Team leader and/or Operation Manager.
- Receiving Agents Special requests and contact the supplier to fulfill it.
- Manual Booking Amendments through hotels or online systems.
- Updating our direct contract bookings with the confirmation numbers.
- Following up with our on-request booking through the system admin user and make sure to update it as per the supplier.
- Cross selling to Agent by offering alternative properties in case we ran out of availability on the requested properties.
- Provide information to Agents concerning local and International tours, travel routes, accommodation, local custom, and travel regulations.
- Handling offline FIT requests and create bookings through admin user accordingly.
- Confirm bookings and notify agents.
- upload the suppliers contracts on the system in coordination with the contracting department.
- Handling Agents complaints.
- Design travel packages and itineraries.
- Sells readymade group packages for outbound Travel.
- Sells the optional sightseeing tours and transfer for outbound travel .
- Handle holidays packages operation for groups
- Handles Customer service , including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Outgoing calls to agents and suppliers to manage the accounts receivable and payable .
- Contact different suppliers (Hotels, sightseeing, airlines, local tour operator…etc) to confirm and follow up on outgoing travel services.
Job Requirements
- 5 years of work experience in sales or tourism industry.
- Minimum of 1-year experience in tourism.
- Preferred with experience in Expedia Tier 2
- Maximum Age is 32 years old
- Very Good English Language Level (writing & Speaking).
- Knowledge of leisure destinations outside Egypt.
- Flexible to travel abroad to handle Group trips.
- Very Good expertise in Microsoft Outlook and Office programs.
- Excellent communication skills.
- Excellent time management skills.
- Presentable appearance
- Ability to work under pressure.
- Excellent time management skills and excellent customer focus attitude.