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Travel Consultant

Travglobe
New Cairo, Cairo
Posted 2 years ago
103Applicants for2 open positions
  • 34Viewed
  • 15In Consideration
  • 2Not Selected
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Job Details

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Job Description

  • Acknowledge Agents e-mails and report to Team leader and/or Operation Manager.
  • Receiving Agents Special requests and contact the supplier to fulfill it.
  • Manual Booking Amendments through hotels or online systems.
  • Updating our direct contract bookings with the confirmation numbers.
  • Following up with our on-request booking through the system admin user and make sure to update it as per the supplier.
  • Cross selling to Agent by offering alternative properties in case we ran out of availability on the requested properties.
  • Provide information to Agents concerning local and International tours, travel routes, accommodation, local custom, and travel regulations.
  • Handling offline FIT requests and create bookings through admin user accordingly.
  • Confirm bookings and notify agents.
  • upload the suppliers contracts on the system in coordination with the  contracting department.
  • Handling Agents complaints.
  • Design travel packages and itineraries.
  • Sells readymade group packages for outbound Travel.
  • Sells the optional sightseeing tours and transfer for outbound travel .
  • Handle holidays packages operation for groups 
  • Handles Customer service , including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
  • Outgoing calls to agents and suppliers to manage  the accounts receivable and payable .
  • Contact different suppliers (Hotels, sightseeing, airlines,  local tour operator…etc) to confirm and follow up on outgoing travel services.

Job Requirements

  • 5 years of work experience in sales or tourism industry.
  • Minimum of 1-year experience in tourism.
  • Preferred with experience in Expedia Tier 2
  • Maximum Age is 32 years old
  • Very Good English Language Level (writing & Speaking).
  • Knowledge of leisure destinations outside Egypt.
  • Flexible to travel abroad to handle Group trips.
  • Very Good expertise in Microsoft Outlook and Office programs.
  • Excellent communication skills.
  • Excellent time management skills.
  • Presentable appearance
  • Ability to work under pressure.
  • Excellent time management skills and excellent customer focus attitude.

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