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Job Description
- Handling customers inquiries .
- Answering incoming calls, Chats, Web forms…….etc.
- Offering customers products and services.
- Performing administrative functions, and updating client accounts.
- Provide outstanding phone, email, web chat-based technical and account services support to our customers.
- Processing customer correspondence, handle escalated calls or escalated customer issues.
- Achieve Key Performance Indicator targets to meet business goals and objectives.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Meeting service level in handling all transactions measured through productivity reports.
Job Requirements
- Knowledge of modern office equipment and procedures.
- Strong verbal and written communication skills.
- Interpersonal/human relations skills.
- Organizational/planning skills.
- Attentiveness to detail.
- Ability to type and operate word processing programs.
- Ability to prioritize duties, delegate responsibilities, and evaluate the work of others,
- Ability to maintain confidentiality and professionalism.
- Ability to work efficiently and cooperatively
- Level of experience : 1-2 years’ experience .
- English Language : intermediate level .
- Computer skills : Microsoft Word - Microsoft Excel
