Job Details
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Job Description
Key Responsibilities
- Handle day-today Visa Applications in compliance with Standard Operations Procedures –greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation
- Following an established and defined filing and administration process, guided by a computer-based system
- Ensure engagement with applicants provides a first-class service, and positive customer experience
- Flag to VAC Management/Supervision applications that may give rise to concern
- Handle customer complaints an assertively, and efficiently
- Handle problem customers assertively and diplomatically
- Support the provision of healthy and safe working environment through good personal and team practices
- Support VAC initiatives to support the ongoing improvement of business performance
- Support colleagues to develop and implement continuous improvement initiatives
- Support colleagues through advice and mentoring, and promoting best practice, sharing information and encouraging team spirit
Job Requirements
Requirements:
- Qualifications: BSc and plus, be at least 18 years old.
- We are looking for persons who are fluent in English, and with good written and oral English/French, (German is a plus) communication skills with ability to articulate complex situations into precise and easily understandable language.
- Demonstrable experience in a customer service role engaging directly with the public
- Working in a fast-paced and at times highly pressured environment
- Experience of working in a collaborative team environment
- Excellent personal time management
- A can do attitude and willingness to go the extra mile when required
- Strong team working capabilities and effective interpersonal skills
- Organized, able to cope effectively under pressure, and undertake many concurrent tasks
- Self-motivated
- Patient, professional and with a stable personality
- Assertive and adaptable
- Supportive of the Company Values of Integrity, Respect, Professionalism, Innovation and Commitment
