Support Engineer

Microsoft -
Cairo, EgyptPosted 4 years ago

74People have clicked1 open position

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Work with a broad range of customers from small development shops and independent software vendors (ISVs) to very large companies specialised in developing extensibility solutions for Microsoft’s messaging products.
Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.
Analyse the most difficult programming problems and develop highly specific solutions to meet developer needs.
Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet.
Participate in “triage” meetings to share knowledge with other engineers and develop efficient customer solutions.
Identify and report both software bugs and customer suggestions.
Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.
Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams

Deep knowledge of and experience with programming in C# and VB.Net (C++ knowledge is a plus)
Deep knowledge of scripting in VBScript and PowerShell
Background in / Strong knowledge of Microsoft Outlook, Exchange Server and Office 365 – Exchange Online
Knowledge of core OS concepts (processes, threads, scheduling, memory management, etc.)
Excellent communication skills with both written and spoken English
Thorough troubleshooting, debugging, and problem-solving skills
Ability to work well in a highly collaborative team environment
Effective learning skills (self-study and in-class environments)
Customer service skills