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Job Description
- We are a technology company, headquartered in the US, and our development offices located in Egypt, Cairo-Heliopolis seeking a highly motivated “Customer Service Representative” to join our team
- Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
- Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing database with changes and the status of each existing/prospective customer/member
- Document details of telephone conversation and actions taken.
- Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
Job Requirements
- Graduate degree in any discipline.
- Fresh Graduates can also apply
- Active listening, and verbal and written Arabic and English communication skills.
- Understanding of company products, services, and policies.
- Adaptability and accountability.
- Target oriented
- Working with work ethics
- Good English language speaking
