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Job Description
Job Brief
- We are group companies , this company is a travel agent which is looking for a Travel Consultant with great enthusiasm for traveling.
- You will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses).
- The goal is to enhance satisfaction and acquire an expanding and dedicated client
- You will work in New Cairo call center. and you will receive calls to support customers and provide services over phone to customers.
Responsibilities
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the revenue and profit targets
Job Requirements
- Proven working experience as a travel consultant
- Excellent knowledge of traveling software (computer reservations systems and e-travel)
- Proficiency in English; knowledge of additional languages is an advantage
- Exemplary sales skills and customer oriented approach
- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
- Ability to present, persuade and communicate effectively
- Demonstrable ability to handle crises
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- Candidates with personal travel experience will be preferred
- Strong knowledge of outbound packages , hotel reservation , destinations
