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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for employee’s seeking help.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN)
- Follow up with employee’s to ensure issue has been resolved
- Follow-up with human resources in case of new/resigned staff and their applications.
Job Requirements
- 1 to 3 years of experience in similar position
- Computer Science Bachelor degree or equivalent
- Understanding of networking concepts, firewalls, ports, TCP, UDP, routing tables, Subnets, VLANS.
- Proven working experience in providing help desk support
- Working knowledge of help desk software, databases and remote control
- Advanced troubleshooting and multi-tasking skills
- Preferred to be a CCNA & MCSA certificate holder.
- Preferred to have a good SAP knowledge
