Retail Operations Manager - FMCG

Our Client :

A leading Food Importer and Manufacturer Established in 2000 with Excellent result Locally and internationally

Essential Duties and Responsibilities:

• Partner closely with Sales, acting as the supply chain operations representative for the region/subsidiary for key accounts, developing and driving account plans and joint value strategies
• Drive optimal channel inventory to maximize revenue opportunities, ensure on-shelf presence and mitigate risk
• Programmatically oversee order fulfillment ensuring in a cost-efficient manner
• Ensure that key channel metrics are understood and actioned accordingly, including root cause investigation and leading cross-team efforts to drive necessary improvements
• Lead and coach the account team on partner demand sensing and methodologies for all stages of the product lifecycle - launch, replenishment and end of life
• Spearhead the launch of all new products into the channel, including management of distributor/retailer-level product transition, deployment strategies, channel fill and initial purchase quantity requirements
• Get out into the field! This includes customer and store visits, leading quarterly business reviews, planning forums
• Explore methods of optimizing Cost to Serve, ranging from order management practices to expediting costs to all other customer touch points that impact account-level profitability
• Ensure proactive, data-oriented communication and results to key internal and external partners and customers
• Challenge the status quo via a growth mindset – strive for continuous improvement and customer-centrism in all aspects of decision making
• Be responsible for overseeing the overall compliance to agreed Terms and Conditions and as necessary, weigh in on policy and procedures related to new contract negotiations and optimal business models