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Job Description
- Configure, customize and develop solutions over CRM application (Microsoft Dynamics CRM) based on the customer plan.
- Develop and test programs and programming modifications; Write testing plans for others to test your work
- Managing the CRM platform that is used for service provisioning to all government entities (PaaS)
- Administrating the Platform and make sure it is healthy and functional including the server’s S/W configurations and CRM server Maintenance tasks.
- Create new tenants workspace, new tenants’ admins, and manage their privileges.
- Develop new functions and features in the CRM platform that can be utilized by all hosted tenants.
- Develop and maintain integration points with current and new government shared services (SMS, Payment,….etc)
- Maintain Dynamics CRM Server’s related technologies
- Maintain server’s S/W updates and Dynamics CRM patching process as described and provided by Microsoft
- Maintain CRM Performance optimization
- Maintain CRM Organisation Business customization
- Maintain CRM Organisation security and managing users
- Handle CRM incidents escalations
- Owns SQL server settings tasks of Dynamics CRM instance
- Owns SQL server Maintenance tasks of Dynamics CRM Databases
- Install and manage different components of the application from deployment, setup and configuration perspective (Web application, Mobile application, Sandbox, Synchronous processing, ASync. Processing, SSRS, SSS,…)
Job Requirements
- Solid experience in Microsoft CRM configuration and custom Development (CRM Plugins)
- Solid understanding of CRM system components and environment
- Solid experienced in Microsoft CRM administration and development tools and technologies.
- Good Knowledge of MS CRM Application & MS integrated products (ADXS studio, Social engagement & MS Marketing) .
- Strong Knowledge of C#, ASP.NET, XML, SQL, SSRS
- Experience in front-end development, HTML, HTML5, Javascript
- Strong analytical skills and problem solving skills
- Experience in SQL Server Administration is a plus
- Minimum of 4 years’ experience in Microsoft CRM implementation, project management, system design or related business experience.
- Knowledge of other CRM applications helpful
- Fluent in English and Arabic is plus
- Excellent communication skills both written and verbal with ability to convey complex technical information concisely.
- The candidate should possess a high level of motivation in learning new technologies and reviewing these technologies for enhancements to the current environment.
- Hard worker, self-motivated and result-driven individual.
- Working in non-standard working hours.
- Ability to work well in groups and independently.
- Strong analytical and problem solving skills.
- Strong experience of programming procedures and programming languages including JavaScript and SQL
- Strong experience of IIS and web technologies
