Job Details
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Job Description
About the Job
The right candidates will work with sales engineers in technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing. This includes :
- Meeting with customers to assess business needs and solution requirements
- Explanation of solution architectures via whiteboarding, presentations and client interaction
- Creation of complex product solution configurations and associated Bills of Materials (BOMs)
- Detailed scoping of professional services engagements and creation of Statements of Work (SOWs)
- Involvement with professional services projects and managed service onboarding processes
- Assisting with customer satisfaction issues, technical problems and case escalation as needed
- Maintaining relationships with Vendors to stay current on product capabilities and to collaborate on customer solutions as necessary
- Maintaining key Vendor certifications related to personal technical specializations as well as company partner requirements
- Serve as a thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed
- Handle Customer POC.
- Manage Customer faults and issues.
Work Location:
- Cairo, Egypt
Job Requirements
Technical Requirements:
- Good experience in Cisco network security, Palo AltoNGFW, Fortinet security and Endpoint security is required.
- CCNP Network is required.
- CCNP Security is required.
- Compute fundamentals – server architecture and configuration
- Storage fundamentals – access protocols, data protection, performance, etc.
- Server/host virtualization – VMware vSphere, Microsoft Hyper-V or RedHat KVM
- Unified communications/collaboration
Experience:
- Proven work experience from 4- 5 Years in Security products.
Qualifications:
- Bachelor's degree in communication/computer engineering
Personal Skills:
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
