Customer Success Manager

WasilaDev - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Job Type:
Full Time
3,000 to 5,000 EGP per month, Commissions
1 open position
About the Job
  • Serves as the primary point of escalation for clients and oversees the delivery of projects.
  • Plans, coordinates and leads monthly client status update meetings, producing follow-up documentation, and ensuring client expectations are set and met on a daily basis.
  • Manages client strategy and its implementation by the team.
  • Leads internal team on assignment and execution.
  • Manages creative strategy and production, working closely with an internal team as well as external vendors.
  • Works closely with the client’s marketing department, leading up to launch of the client's product or service, and ensures continuous operations.
  • Monitors, analyses, and project delivery on a weekly basis to meet established KPIs, including Social Media channel fan count, data acquisition and consumer engagement metrics.
  • Accurately estimates time and production costs, using job-tracking tool to monitor internal hours, and works closely with external vendors to determine and monitor deliverable costs
  • Manages content and visuals quality and timely delivery
  • Manages Social project development, testing, hosting and operations with the technical team and ensures deliverables approval by the client.
  • Up-sell / Cross-sell solutions that would enhance customer's success.
Job Requirements
  • Experience in project/account management in in a hi-tech/ advertising and/or marketing field, supervising the development, implementation and delivery of digital campaigns, applications and content
  • Comprehensive knowledge and understanding of online and social media
  • Bachelors’ or higher degree strongly recommended
  • Excellent English language skills & strong grasp of Arabic language
  • Team orientation
  • Attention to details
  • This position requires strong communication skills, experience in client management, and a deep understanding of Software development and digital media advertising.
  • Candidates must have solid client-facing experience
About this Company

We provide creative solutions to our clients around the world,
creating things that get attention and meaningful.

See all Careers and Jobs at WasilaDev