Customer Success Manager

WasilaDev - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Job Type:
Full Time
3,000 to 5,000 EGP per month, Commissions
1 open position
About the Job
  • Serves as the primary point of escalation for clients and oversees the delivery of projects.
  • Plans, coordinates and leads monthly client status update meetings, producing follow-up documentation, and ensuring client expectations are set and met on a daily basis.
  • Manages client strategy and its implementation by the team.
  • Leads internal team on assignment and execution.
  • Manages creative strategy and production, working closely with an internal team as well as external vendors.
  • Works closely with the client’s marketing department, leading up to launch of the client's product or service, and ensures continuous operations.
  • Monitors, analyses, and project delivery on a weekly basis to meet established KPIs, including Social Media channel fan count, data acquisition and consumer engagement metrics.
  • Accurately estimates time and production costs, using job-tracking tool to monitor internal hours, and works closely with external vendors to determine and monitor deliverable costs
  • Manages content and visuals quality and timely delivery
  • Manages Social project development, testing, hosting and operations with the technical team and ensures deliverables approval by the client.
  • Up-sell / Cross-sell solutions that would enhance customer's success.
Job Requirements
  • Experience in project/account management in in a hi-tech/ advertising and/or marketing field, supervising the development, implementation and delivery of digital campaigns, applications and content
  • Comprehensive knowledge and understanding of online and social media
  • Bachelors’ or higher degree strongly recommended
  • Excellent English language skills & strong grasp of Arabic language
  • Team orientation
  • Attention to details
  • This position requires strong communication skills, experience in client management, and a deep understanding of Software development and digital media advertising.
  • Candidates must have solid client-facing experience

WasilaDev prefers having strong proficiency in the following abilities for this job: Problem SolvingEnglish ComprehensionEnglish WritingEnglish SpeakingTeamworkInterpersonal Skills and Numerical Analysis.

You can verify these abilities and earn related WUZZUF badges by taking Viriphi Assessment. These badges will also increase your chances at 1000s of jobs on WUZZUF.

About this Company

We provide creative solutions to our clients around the world,
creating things that get attention and meaningful.

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