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Export Customer Service Agent (Shipping) - Alexandria

Pillars
Alexandria, Egypt
Posted 7 years ago
298Applicants for2 open positions
  • 267Viewed
  • 87In Consideration
  • 109Not Selected
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Job Details

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Job Description

Job Description

  • Receive and validate customer order
  • Issue shipment handling instructions to all relevant parties
  • File tariff rate if applicable
  • Arrange for pick-up/transfer of cargo
  • Answer all customer inquires in accordance with the Customer service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
  • Handle and manage all customer contact at file level regarding exceptions
  • Assist Sales in compiling quotes by providing rates, tariffs, etc.
    Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
  • Other duties as requested

Job Requirements

  • Bachelor degree of any discipline
  • 2-3 Years of Experience in Shipping line or freight forwarder
  • Located in Alexandria
  • Fluent in English / Written and Spoken

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