Service Manager

Elsaba AutoService - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
More than 10 years
Career Level:
Job Type:
Full Time
Negotiable, Negotiable
2 open positions
About the Job
  • Ensure that every service employee shows common courtesy to all customers.
  • Handle customer complaints tactfully, promptly and with genuine concern for the customer’s problems.
  • Ensure that customer inconveniences complaints and misunderstandings are dealt with fairly and quickly.
  • Make every reasonable effort to ensure that vehicle repair is a pleasant customer experience.
  • Maintain a follow-up system to monitor customer feedback.
  • Continually strive to increase labor and parts sales by training and motivating service employees.
  • Determine staffing requirements.
  • Hire and set training needs for service Employees “Technical and service advisors”.
  • Maintain daily sales and production records as prescribed by dealership management.
  • Review the sales performance of Service Advisor and evaluate them on a regular basis.
  • Ensure that all necessary service shop equipment is in proper and safe working condition.
  • Obtain the special tools and equipment necessary to maintain and repair and service all service vehicles.
  • Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and accessible.
  • Review technical bulletins from the manufacture and distribute them to the appropriate Technicians.
  • Stay up-to-date on product changes and new products.
  • Understand and monitor the service section of the dealership’s financial statement.
  • Create and control budgets for personnel and other expenses over which control has been delegated.
  • Assure proper repair order flow to satisfy customer, technicians, and parts department and business office.
  • Ensure that the dealership receives full value for outside services and materials purchased.
  • Know and understand the manufacturers and dealership’s warranty policies and procedures.
  • Administer proper and prompt warranty claims processing and submission.
  • Monitor and control warranty claims and ensure that they are corrected and resubmitted promptly.
  • Cross-train backup personnel for every position in the service department.
  • Strive to increase the production and earnings of every employee.
  • Counsel Service employees, who fail to adhere to instructions, company policies etc.
  • Report to management any circumstances that compromise the integrity, security or financial position of the dealership.
  • Properly document employee behavior that may result in punitive job action such as termination.
  • Review with every service employee a written job description and have then sign it.
  • Assist subordinates in all phases of their job descriptions when the shop is over-burdened or when sickness and /or vacations occur.
  • Set a high standard for shop cleanliness, equipment repair and general shop appearance and require that it be maintained.
  • Schedule preventive maintenance of shop equipment.
  • Organize and maintain proper use of the service department’s designated parking areas.
  • Analyze and eliminate practices that waste supplies, utilities, space and time.
  • Hold regular meetings for service staff to discuss various matters.
Job Requirements
  • 10+ years of experience
About this Company

El Saba is a name that is identified with quality auto service and care. It is a brand that is well recognized in Egypt , bringing ideals of integrity, professionalism and results to the minds of people.

El Saba Autoservice centres are integrated authorized... (More)

Industry: Automotive
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