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Reservation Agent (Outgoing/ Incoming)

Ameely Travel
Zamalek, Cairo
Posted 7 years ago
66Applicants for4 open positions
  • 4Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
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Job Description

Main Duties:

  • Dealing with clients and interact with them via various channels: phone, chat, email..etc.
  • Handling incoming/ outgoing packages from A to Z Including accommodation, visa, tours... etc.
  • Have experience in Contract Managing and Reservation issue.
  • Develop Internal and External tours.
  • Arranging Tailor Made/ Fixed Inbound/Outbound Packages.
  • Handle the sudden circumstances of clients.
  • Manage relation with suppliers.
  • Dealing with offline suppliers.
  • Creating special packages for corporate clients.
  • Saving best prices for sales agents.
  • Organizing VIP’s group requests.

Job Requirements

  • Previous experience in Tourism is a MUST
  • Excellent English (Writing & Speaking)
  • Experience 2-5 years in tourism (Outbound /Inbound) reservation
  • Geographical Knowledge is preferred
  • Excellent user of Microsoft Office
  • Excellent Knowledge of Key Suppliers worldwide (Online/ offline) systems.
  • Excellent communications skills.
  • Sales skills
  • Customer service skill
  • Easily and quickly identify and resolve problems.
  • Ability to work under pressure
  • Ability to negotiate with suppliers for best deals
  • Works well independently, or in a teamwork
  • Handling customer, searching quickly on effectively ways for helping.
  • Excellent communication and presentation capabilities.
  • Willing to start immediately.

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