Software Support Engineer

Sumerge - Cairo, Egypt

54
Applicants for
1 open position
48
Seen
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, Quarterly bonus+ profit share
Vacancies:
1 open position
About the Job
  • Monitors, administrates and troubleshoots systems and business applications.
  • Performs the roll-out and deployment of new system features and updates.
  • Communicate with users through a series of actions to help resolve issues or how to effectively
  • use the system.
  • Diagnose and troubleshoot technical issues through analyzing logs, applications, networks,
  • operating systems...etc.
  • Providing remote and face-to-face technical support to system users.
  • Escalate technical issues to L3 technical support and follows up on their resolution and
  • deployment.
  • Providing an effective interface between users and L3 technical support, supplying all necessary
  • diagnostic information according to procedures till issues are resolved.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Applies software security and upgrades to operational systems and applications.
  • Performs regular backups and disaster precautions.
  • Make continual improvements to procedures and documentation.
  • Automate repetitive tasks via scripting
Job Requirements
  • 2-4 years exp. in Software Support
    Database Administration
  • SQL Scripting
  • Web Applications
  • Windows/ Linux Administration
  • OS Networking
  • Knowledge of Java/JEE Application Servers is a plus
About this Company

Since its debut, Sumerge has been providing enterprise-level web-based and desktop software solutions to its clients, giving them the paramount benefits of information technology that added a comprehensive value to their businesses. Sumerge provides the most comprehensive and... (More)

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