Provide general and specific advice about different travel destinations
Draw up travel itineraries and ensuring that all the needs of the customers are met
Make arrangements for transport, accommodation, tours, and activities
Contact airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
Advise the customer about travel issues including required documentation and financial matters.
Use the computer database to research information about hotel accommodation fares and hotel ratings
Deal with payments.
Perform general administration tasks
Deal with and documenting complaints in an efficient and diplomatic manner
Make alternative arrangements for customers who have had their trips interrupted by unforeseen issues
Evaluate customers’ holidays and issuing appropriate feedback forms
Make presentations to travel groups
Act as day-to-day manager of the group.
Responsible for all elements of the trip including but not limited to; hotel check-in & out, implementing itinerary schedule, planning, paperwork, camp set up, equipment management, food preparation, and overall leadership.
Maintain the established travel itinerary as closely as possible, making changes only when necessary and stick to posted job schedule.
Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided.
Responsible for participants overall physical and emotional safety, health, and experience during trips and programs and dealing directly with traveler's issues and concerns, ensuring that customer satisfaction is effectively achieved.
Provide groups with suitable and useful information regarding their free time; shopping, restaurants, and transportation….etc.
Recognize and respond effectively to incidents and emergencies.
Provide proper emergency care (First Aid/CPR/AED) when necessary (First Aid Course will be provided).
Keep the Trip notes updated in the standardized format.