Tour Operator / Trip Leader

Go To Know - New Cairo, Cairo

Applicants for
2 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,500 to 3,000 EGP per month, 1000-1500
Arabic, English
2 open positions
Males Only
Travel Frequency:
Up to 50% travel
About the Job

In-office duties :

  • Provide general and specific advice about different travel destinations
  • Draw up travel itineraries and ensuring that all the needs of the customers are met
  • Make arrangements for transport, accommodation, tours, and activities
  • Contact airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
  • Advise the customer about travel issues including required documentation and financial matters.
  • Use the computer database to research information about hotel accommodation fares and hotel ratings
  • Deal with payments.
  • Perform general administration tasks
  • Deal with and documenting complaints in an efficient and diplomatic manner
  • Make alternative arrangements for customers who have had their trips interrupted by unforeseen issues
  • Evaluate customers’ holidays and issuing appropriate feedback forms
  • Make presentations to travel groups

Outdoor duties

  • Act as day-to-day manager of the group.
  • Responsible for all elements of the trip including but not limited to; hotel check-in & out, implementing itinerary schedule, planning, paperwork, camp set up, equipment management, food preparation, and overall leadership.
  • Maintain the established travel itinerary as closely as possible, making changes only when necessary and stick to posted job schedule.
  • Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided.
  • Responsible for participants overall physical and emotional safety, health, and experience during trips and programs and dealing directly with traveler's issues and concerns, ensuring that customer satisfaction is effectively achieved.
  • Provide groups with suitable and useful information regarding their free time; shopping, restaurants, and transportation….etc.
  • Recognize and respond effectively to incidents and emergencies.
  • Provide proper emergency care (First Aid/CPR/AED) when necessary (First Aid Course will be provided).
  • Keep the Trip notes updated in the standardized format.
Job Requirements
  • Fresh graduate/experience.
  • University degree.
  • Excellent command of English with good oral and written skills.
  • Proficient in Microsoft package.
  • Self motivated, demonstrate a positive and professional image with excellent customer service, communication and interpersonal skills.
  • The ability to effectively interact with school age children and adults.
  • Ability to work with minimal supervision as well as in a team environment.
  • Willing to work a varied seasonal schedule, including early mornings and long days.
  • The ability to cope under pressure
  • Competent organizational skills
  • Confidence
  • A competent grasp of geography
  • Photography skills is a plus
About this Company

Go To Know is specialized in organizing recreational and educational, escorted, trips for school & university students.

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