Training & Quality Team leader

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Maadi, CairoPosted 7 years ago

284Applicants for1 open position

Job Details

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To be responsible to meet all agreed client SLA's and performance parameters
Analytical and logical reasoning & numerical skills
Ability to observe, analyze and give constructive feedback
Firming of quality Parameters and Targets for each process
Ability to coordinate with the operations team to ensure all parameters are met and integrate them with the vision and core values
To identify areas of concern and under performance and take corrective actions
To develop strong inter-personal relationships with team, to cohesively bond them together with the company
Monitoring the overall functioning of the training processes, identifying improvement areas and implementing adequate measures to maximize process accuracy level.
Ability to identify training needs of quality teams and accordingly impart training to team members
Responsible for Training & Certification of all Trainers as per Client Process

Professionally qualified (Master/Graduate Degree)
4+ years of relevant job experience
Strong team leadership, motivation and training skills
Very good operational and Technical/service industry with regards to training and quality
Very good verbal and written communication skills in English & Arabic
Experience in handling complex situations and guide team on how to create process and training manuals
Green Belt Trained / certified
Expertise in MS Excel and PowerPoint
Basic knowledge of six sigma and quality tools