Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Contribute to providing world class support by identifying areas of opportunity and strength through consistent ticket review
- Responsible for identifying gaps in support responses
- Monitor and check quality of the support responses on a daily/weekly/monthly basis
- Share with management top and bottom performers through weekly updates
- Maintain focus on data integrity and producing work of the highest quality
- Become an “expert” on support processes and make recommendations towards next steps based on rider and partner satisfaction
- Identify and promote continuous improvement opportunities in training, process and policies
- Identify and remove barriers to Support Representative success wherever they originate (tools, training, etc)
Job Requirements
- Graduate or equivalent with 2+ years of relevant experience
- Flexibility and ability to manage a demanding and changing workload
- Excellent communication, presentation and leadership skills and ideally have gained team leader experience within a call center environment.
- Self-driven and motivated.
- Ability to configure and modify connections to various Data Sources
- Need to present to Senior Management and keep customers appraised with progress.
- Coaching skills
- Time management and organizational skills
- Very good knowledge of MS Office application
- Excellent Command of English language
- Should be able to articulate in Arabic and English – Both written and spoken
Featured Jobs
Similar Jobs
- Quality Assurance SpecialistInternational Organization for E-Tourism Industry IOETI - Maadi, Cairo1 day ago