Customer Service Specialist

Aptec - Obour City, Cairo

67
Applicants for
1 open position
61
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

Responsibilities:

  • Selling and Customer Support Activities, Pro-active calls with B2B customers from the IT industry to complete the outbound calling campaign assigned (vendor surveys, greeting new customers, promotional campaigns, IM customer programs information, customer profiling, etc.)
  • Administrative Activities, Maintain detailed notes and relevant information on calls placed to respective partners

Job Requirements
  • Excellent command of English
  • Commercial knowledge and/or equivalent work experience;
  • Advanced professional, effective telephone techniques and customer care
  • Understanding of IT/distribution industry is an advantage
  • Previous knowledge of working through the Sales Cycle in a similar organization is strongly recommended
  • Moderate computer and MS Office knowledge
  • Excellent written, verbal, interpersonal, presentation and negotiation skills
  • Strong organizational skills and problem-solving ability also required
  • A customer driven approach and good customer management skills
  • Effective time management skills
  • Multi-task and respond to rapid change
  • Perform duties with accuracy and with a strong degree of urgency
  • Ability to communicate with several levels of associates internally and externally in an accurate and professional manner
  • Ability to report and project accurately and according to agreed timeframes
  • Self-starter, self-motivated and a team player
  • Attention to details, good selling on the telephone and time management skills
  • Good planning and self-organizing skills
  • Customer orientated, approachable.
About this Company

Aptec, an Ingram Micro company, is a leading technology distributor with a wide network of resellers across the Middle East. Aptec is the authorized distributor for most of the leading IT hardware, software and communications manufacturers in the world. Under the brand name of... (More)

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