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Quality Assurance Manager

Nahdet Misr Publishing Group
Giza, Egypt
Posted 4 years ago
216Applicants for1 open position
  • 19Viewed
  • 5In Consideration
  • 2Not Selected
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Job Details

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Job Description

Drive Continuous Improvement

  • Track, report and review the Quality Performance Indicators on a regular basis to drive continuous improvement
  • Manage cost of quality
  • Monitor process capability against specifications and drive improvement utilizing statistical tools
  • Conduct effective root cause analysis and implement corrective action and preventive action plans

Consumer Complaints/Quality issues resolution

  • Ownership of customer consumer complaint investigation and resolution
  • Lead SSMT investigations at the plant
  • Escalate early warnings per policy

Leadership of quality at the plant

  • Development and training of plant quality and sanitation team
  • Development and training of other local team members
  • Work with the plant leadership team to ensure all quality programs and systems are implemented

Main Responsibilities 

  • Lead teams to ensure that execution of day-to-day work assignments are accomplished on time and within given requirements/standards
  • Lead the development of the team to ensure service standards and capabilities are continually improved and upgraded
  • Suggest improvement of the QMS for continual alignment with business needs changes
  • Update, disseminate and control quality objectives, policies, processes and forms to ensure Quality alignment and consistency of work
  • Plan for and perform internal / external audits and regular monitoring of KPIs across the organization,SLAs and records in order to verify and monitor the compliance to established quality standards and best practices
  • Promote quality culture and awareness through the establishment of a Service Improvement Process
  • Group (SIPG) that enables nominated employees to implement quality initiatives efficiently and Effectively
  • Participate in analyzing and reporting audit results and process measurements to discover areas for improvement and consolidate audit reports for direct supervisor review and recommendations
  • Review and implement external Quality Management System certification bodies’ recommendations as needed and corrective / preventive actions identified internally to ensure QMS continual improvement as per business needs changes
  • Prepare for the management review meetings (prepare agenda, invite attendees, prepare presentations and materials, etc.) and follow-up on effective implementation of decisions and recommendations to enhance QMS on a continual basis
  • Develop and seek approval of quarterly management update reports, including KPIs, improvements,audit results, and other activities related to the QMS to document Quality achievements as required

Job Requirements

Requirements

  • Proven experience as a quality assurance manager or relevant role thorough knowledge of methodologies of quality assurance and standards
  • Excellent numerical skills and understanding of data analysis/statistical methods
  • Good knowledge of MS Office and databases
  • Outstanding communication skills
  • Great attention to detail and a results-driven approach
  • Excellent organizational and leadership abilities
  • Reliable and Trustworthy
  • BSc/BA in business administration or relevant field
  • Certified: Six Sigma, ITIL , ISO LeadAuditor 9001-45001-14001

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