Job Details
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Job Description
- Deal directly with customers.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Set up new customer accounts.
- Organize workflow to meet customer time frames.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process
- Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Job Requirements
- Bachelor's degree.
- Excellent communication skills
- Customer orientation and ability to adapt/respond to different types of characters.
- Males only.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to troubleshoot key issues
