Quality Manager
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Job Details
Skills And Tools:
Job Description
| About Us |
Capiter is a B2B marketplace that brings together FMCGs, Wholesalers and merchants to the same platform, enabling merchants to order their products through the e-commerce platform and receive credit on their purchases. As of today it’s serving 30k+ merchants and +150 FMCGs and wholesalers. Focus is to create value for merchants and improve their income through technological disruption. We are a versatile team of close to 130 problem solvers who love making the impossible possible. We strive for a diverse and entrepreneurial company culture with people who are curious and want to be the best at what they do. We are backed by top tier VC’s such as MSA, Quona Capital, Shorooq Partners and Accion and some of the most successful entrepreneurs in the Middle East. |
| Job Summary |
The role is responsible for overseen our contact centers vendors quality performance and participate by providing insights to support designing our trainings / process improvement insights, plus setting the measurements and rules for collaboration between all vendors quality teams. Key Result Areas (Accountability & Responsibility of the role)
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Job Requirements
Key Skills Required For this position :
We prefer someone who has understanding and experience of:
- Proven contact center experience in quality team
- Knowledge of performing audit
- Solid understanding of quality matrix
- Proficiency in MS Office
- Outstanding communication skills
- Excellent leader ship with problem solving skills
- Positive and can work under pressure
Basic Qualifications :
- Bachelor’s degree or equivalent degree
- 3+ years experience in contact center in quality role
- Preferably vendor management experience
Preferred Qualifications ( not mandatory) :
- MBA degree from Premier institute / Prior start up experience will be preferred
- Prior SME or merchant lending experience in a Fintech/ Banking /E-commerce setup
- Prior fintech experience managing wallet services and integrations with third-party vendors
