Administration & Sales Support Manager
Efpromm -
Obour City, CairoPosted 4 years ago114Applicants for1 open position
- 84Viewed
- 19In Consideration
- 93Not Selected
Job Details
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Job Description
- Organize office operations and procedures
- Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and company leases
- Provide general support to visitors including customers and suppliers etc
- Manage executives' schedules, calendars and appointments
- Organise and attend meetings, take minutes of meetings and make summaries
- Provide office orientation to new employees
- Ensure office financial objectives are met by preparing annual budget for the office, planning the expenditures, analysing variances and carrying out necessary corrections that may arise and presenting that to management for approval
- Monitor and maintain office supplies inventory
- Organise, prepare and execute company events such as exhibitions, seminars and product launches
- Maintain the CRM at all times making sure it is always up to date and that sales staff are feeding and updating the system on daily basis
- Implement filing systems and ensure the filing systems are maintained and current
- Coordinate domestic and international travel, including flight, hotel, and car rental reservations
- Perform receptionist duties: greet visitors, and answer and direct phone calls
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Maintain office efficiency by maintaining appearance and cleanness of the company premises
- Coordinate with accountant to prepare monthly payroll
- Coordinate with accountant to record expenses and prepare expense sheets
- Provide other administrative support as necessary
- Establish team atmosphere through development of team relation development programs
- Ensure all insurances are kept up to date as per agreed company policies and management instructions
- Ensure compliance with GAFI and other regulatory bodies laws and directives necessary for the company operation and inform management of any changes to laws and regulations
- Support sales, marketing as well as customer service activities
- Provide any necessary data or reports to the sales team and management
- Handle customer inquiries and complaints
- Help set sales appointments and schedules and follow up on implementation
- Perform review and analysis of sales activities and keep the management properly informed by preparing timely weekly and monthly reports
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Coordinate shipping and logistics with suppliers, sales team and customers
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Job Requirements
- Proficiency in English is a must
- Bachelor degree in Business or related studies
- A minimum of 5 years of administrative experience
- Highly-developed PC skills, including proficiency with Microsoft Word, Excel, PowerPoint and Outlook
- Experience working with accounting software
- Strong organizational and administrative skills, with the ability to anticipate, improvise, and adapt for optimal resolutions
- Excellent time management skills and ability to multi-task and prioritize work
- Knowledge of payroll, data and administrative management practices and procedures
- Knowledge of clerical and book keeping practices and procedures
- Knowledge of human resources management practices and procedures
- Knowledge of business and management principles
- Experience with and knowledge of government dealings and procedures
- Professional and customer service-oriented experience and the ability to build relationships
- Excellent oral and written communication skills - able to communicate directly, concisely and diplomatically as required, and knowing how, when and what to communicate
- Self-starter who is able to manage multiple tasks with minimal direction
- Team player with a “no job too big or small” attitude
- High attention to details
- Outstanding problem-solving skills to proactively identify potential issues, develop alternatives, and execute solutions.
