Technical Account Manager

Confidential Company - Jeddah, Saudi Arabia

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Provide technical support for clients to support pre-sales and post-sales processes.
  • Address all product-related queries on time.
  • Responsible for selling a firm's software to individuals and businesses.
  • Gather information, software requirements from clients and analyze their needs and suggest upgrades or additional features to meet their requirements.
  • Review and discuss the “resolution summary” on closed support cases to facilitate root cause analysis in order to mitigate similar future issues
  • Identify solutions to reduce support costs.
  • Maintain long-term business relationships with clients.
  • Solve clients’ technical problems and advise them about their needs.
  • Contact existing accounts in order to offer new software.
  • Ensure excellent client service.
  • Upselling and cross-selling of organization's products.
  • Coordinate with the technical development department daily/weekly.
  • Provide a weekly performance report for managerial level according technical / administrative work’s updates.
  • Provide developers with clients’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Meet and exceed sales quotas.
  • Liaise with the sales department to win new business and increase sales.
  • Function as a technical resource for best practice and informal customer questions and act as liaison between customers and internal functions.
  • Keep track of sales performance metrics.
  • Troubleshoot technical issues and drive issue escalation as appropriate to technical support teams.
Job Requirements
  • Over 2 years of technical account management, engagement management, system implementation, technical support.
  • Should have a bachelor's degree in Information Technology or any relevant field.
  • Prior experience gained from a technical account manager position or through selling technical products is an asset.
  • Commercial awareness and previous experience working within a technical sales environment.
  • Flexible team player with ability to work on own initiative and consistently meet demanding deadlines.
  • Excellent negotiation skills are essential.
  • Good experience and background in web and mobile development field.
  • Experience with development project management tools is preferable.
  • Strong English writing and speaking skills.
  • Good experience in drawing wire-frames for software scenario cases.
  • Strong analytical and problem-solving skills.
  • Assisting with business development efforts within target industries/markets.
  • Commercial awareness and previous experience working within a sales environment.
  • Ability to manage multiple tasks and projects in a fast-moving environment.
  • Familiarity with XML, HTML, CSS, or JavaScript is advantageous.
  • Leverage knowledge of your customers’ environments to assist support engineers and service teams in better serving customer needs