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Job Description
- Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
- Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
- Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
- Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Contributes to team effort by accomplishing related results as needed
Job Requirements
- Min 3 years in same position and good experience in Listening, Internal Communication
- Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge
