Call Center Quality Assurance Specialist

MG Developments - Nasr City, Cairo

172
Applicants for
2 open positions
48
Seen
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, bounce,medical insurance ,2 days off
Vacancies:
2 open positions
About the Job
  • Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products.
  • Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
  • Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions.
  • Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.
  • Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
  • Contributes to team effort by accomplishing related results as needed
Job Requirements
  • Min 3 years in same position and good experience in Listening, Internal Communication
  • Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge
About this Company

In 1998, the idea of incorporating Metawee group came from the founder’s perception of the real estate investment significance in the Egyptian market, being a major pillar in economy and growth. In addition, there is a strong link between the property and the Egyptian citizen,... (More)

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