Offshore Customer Service Agent

Momentum Consulting and Development - Giza, Egypt

Applicants for
20 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
3,000 to 4,000 EGP per month, Profit Share & Overnight Shift Allowance
20 open positions
About the Job

Offshore Customer Service Agent Serving Europe, UK, USA & Canada.

  • To ensure client satisfaction by offering specialized advice.
  • To actively listen and pay attention to client issues.
  • To resolve client queries and problems according to the TP values and client procedures.
  • Respond to & record consumer inquiries and questions raised through phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To provide a high level of customer service to clients at all times.
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Job Requirements

Hiring Criteria:

  • Fluent English, English Fluency (B2 & C1) (to be able to maintain an English conversation with no major pronunciation or structural mistakes).
  • Flexibility with working hours.
  • For girls the latest shift ends at 02:00 AM.
  • For guys to be flexible with night and overnight shifts.
  • Graduates & Undergraduate.
  • Committed for at least 6 months (No Military).
  • Ambitious to perform and grow.

Benefits are:

  • Monthly Salary: Net Salary 3000-4000 EGP.
  • Medical and Social insurance.
  • Medical Insurance cap up to EGP 100,000 per year.
  • Extra overnight shift allowance added on the salary.
  • Guaranteed profit share by the end of each year.
  • VPN Line/ Mobile Allowance.
  • Transportation for shifts ending starting from 11:00 PM.
  • Door to door for girls.
  • Meeting points for guys.
  • Premium location (Downtown & Mohandessin).
  • Promising career path and advancement opportunities.
  • Opportunities for advancement and moving to Dubai branch.
About this Company

We believe that our clients' success is our success; we believe in professionalism, we consistently maintain high standards for service and consultants to be always able to bring the best team of senior consultants to bear on every single project. We understand our clients... (More)

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