Job Details
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Job Description
- Install & Configure HP, Lenovo, IBM, Dell, Cisco servers & Blade Systems
- Install & Configure Storage (SAN, NAS & DAS)
- Installing and configuring server spare parts
- Ability to detect the defective server spare parts and replace it
- Install & Configure UPS
- Install & Configure VMWare VSphere
- Install & Configure Microsoft Hyper-V
- Install & Configure Microsoft Windows Server
- Install & Configure Microsoft Active Directory and design the DNS
- Install & Configure Office 365
- Good Knowledge of Clustering
- Good knowledge of Microsoft Visio & use it to create network diagrams
- Investigating, diagnosing and solving Server software or applications faults (Antivirus – Microsoft Office …..etc.)
- Align closely with the Implementation Project Managers
- Handle multiple installations in parallel and in different stages of implementation
- Quality Control after solving the problem
- Support Interact Technology Solutions customers either onsite, over the phone or remotely
- Following and updating service cases through internal Interact systems (ex: CRM, ….)
Job Requirements
Qualification:
- Bachelor of Computer Science, Electronics Engineering or equivalent
- Basic network troubleshooting is a must
- Microsoft Office skills (Outlook, Word, Excel…) is a must
- Good to have the following courses (CCNA, A+, MCSA or MCSE)
- Ability to be a good listener and to really understand a customer problem or question and help them solve it.
- Ability to work under pressure
- Ability to learn
- Organized and systematic
Other Skills and competences :
- Problem Handling
- Communication Proficiency.
- Collaboration Skills.
- Strong interpersonal, communication, analytical and organizational skills
- Excellent written and Verbal English Communication