Technical Support Specialist

I Care Kids - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
3,000 to 3,500 EGP per month, Mobile and Transportation
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
Males Only
About the Job

Job Description:

  • Receive customer complains and resolve it as first line technical support
  • Escalate to second line technical support if needed
  • Provide training for new customers (Schools and Nurseries)
  • Collection from customers and reporting on a weekly basis
  • Provide reports to direct manager
  • Attending weekly meeting
Job Requirements
  • 2 to 3 years of professional experience
  • Bachelor Degree from a reputable university
  • Previous experience in technical Software support
  • Ability to resolve trouble tickets in a timely manner
  • Capable to handle customer complains and resolve them
  • High ability to establish trust with clients
  • Ability to prioritize the workload and work under pressure
  • Good computer skills (MS Office)
  • Excellent communication and Presentation skills
  • Task oriented and persuasive
  • Good command of both verbal and written English
About this Company

iCare Kids is a secure social-networking solution which helps connect parents and daycare providers in real time. This one-of-a-kind, cutting-edge tool can give your daycare center a real competitive advantage.

iCare Kids allows teachers to securely share updates... (More)

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