Call Center Agent

NEXtCARE -
New Cairo, CairoPosted 7 years ago

164Applicants for5 open positions

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Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
Answer inbound calls as well as assist customers who have specific inquiries
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing database with changes and the status of each existing/prospective customer/member
Document details of telephone conversation and actions taken.
Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Relevant University Degree
0 - 2 years’ experience in a call Center/ Customer services environment, TPA , Hospitals or Medical Centers.
Flexible and ability to work shift
Thorough knowledge of MS Office applications
Strong organizing and planning skills to work independently with efficiency and accuracy
A proven track record of customer service success
Requires tact and discretion in dealing with and handling confidential information
Decisive, good decision making skills, able to escalate response to situations when relevant
Physically fit to carry out duties.