Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
Answer inbound calls as well as assist customers who have specific inquiries
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing database with changes and the status of each existing/prospective customer/member
Document details of telephone conversation and actions taken.
Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Established in 1999, NEXtCARE specializes in providing complete health insurance management and administration services to healthcare payers including self-insured employers. Having regional presence with a global reach, NEXtCARE provides its clients with the perfect balance...