Call Center Agent

NEXtCARE - New Cairo, Cairo

163
Applicants for
5 open positions
16
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
5 open positions
About the Job
  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions taken.
  • Correspond with Call Center Supervisor and Claims Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Job Requirements
  • Relevant University Degree
  • 0 - 2 years’ experience in a call Center/ Customer services environment, TPA , Hospitals or Medical Centers.
  • Flexible and ability to work shift
  • Thorough knowledge of MS Office applications
  • Strong organizing and planning skills to work independently with efficiency and accuracy
  • A proven track record of customer service success
  • Requires tact and discretion in dealing with and handling confidential information
  • Decisive, good decision making skills, able to escalate response to situations when relevant
  • Physically fit to carry out duties.
New
WUZZUF Badges

NEXtCARE prefers having strong proficiency in the following abilities for this job: Problem SolvingEnglish WritingEnglish Speaking and Teamwork.

You can verify these abilities and earn related WUZZUF badges by taking Viriphi Assessment. These badges will also increase your chances at 1000s of jobs on WUZZUF.

About this Company

Established in 1999, NEXtCARE specializes in providing complete health insurance management and administration services to healthcare payers including self-insured employers. Having regional presence with a global reach, NEXtCARE provides its clients with the perfect balance... (More)

See all Careers and Jobs at NEXtCARE
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