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Job Description
- Specific knowledge and experience with Huawei OTN products required as primary responsibility will be migrating existing circuits and performing Hot Cuts from Huawei to Ciena equipment
- Comprehensive knowledge of Huawei OptiX OSN 3800 and 6800 platforms
- Comprehensive knowledge of Huawei U2000 NMS platforms
- Comprehensive expertise on manual Huawei optical link power balancing/optimization
- Huawei reconfiguration scripting
- Extensive Huawei troubleshooting skills
- Implements complex upgrades of Ciena Equipment on Customer’s In-Service networks without impacting the services provided to the end-user. This includes, but is not limited to, Channel Adds, Node Insertions, Traffic Migrations, and HW/SW Upgrades.
- Implements changes on equipment from multiple vendors (Huawei specific) when such changes are required during a reconfiguration involving Ciena products.
- Development and presentation of complex network modernization end-to-end solutions.
- Ownership of pre-sales (quote and presentations where required) and post-sales process to make sure modernization delivered as planned ensuring top Customer Satisfaction.
- Performs network audits and architecture design to enable the introduction of complete end-to-end network modernization.
- Validates and tests specific procedural steps in equipment labs.
- Ownership to develop current documentation standards to support new products and ensure that they are agreed upon globally and rolled out.
- Plan, develop and execute Customer modernization plans for evolving customer networks via the EMOP process. Create and own Engineering Method of Procedures (EMOP), supports field execution remotely of these modernization projects.
- Ensure proposed solutions are technically viable, meet customer requirements and provide maximum benefit to Ciena. Deliver and own Network Engineering documentation for Customers via the Detailed Network Design service offering.
- Validates that the actions taken by the Assigned Project Team are executed properly as per the steps detailed in the Engineering Method of Procedure (EMOP). Ensures the Customer’s network is operating in a stable state as designed during Maintenance Window activities.
- Own the creation of Complex/Custom EMOPs for both new Deployments and In-Service Upgrades.
- Owns the creation and outcomes of audit and optimization service of Telecommunication networks.
- Works with Internal Product Development Teams to recommend enhancements and suggestions on ways to improve the Field Deployment process. Overall ownership of enhancements in field deployment, where applicable, quantifying the impacts of delays to support and drive this through Right First Time.
- Participates in pre-deployment set-up conference calls with the Customer.
- Validates and provides feedback on new pricing and turn-up procedures for new product lines.
- Supports pre-sales custom service estimates. Will act as a Subject Matter Expert to close a Solution Lead proposal.
Job Requirements
- B.Sc. Electrical Engineering, Optical Engineering, Computer Science or a related field of discipline
- 5-8 years experience with Live network migration and telecommunication consulting.
- Ability to accept continuous unusual work hours, high-stress maintenance windows.
- The ability to handle stressful situations during maintenance window activities and solve complex technical issues under the stress of time constraints requires the nerve of steel.
- Excellent in problem-solving down to the design level and then translating that back to Engineering for resolution
- Exercises independent judgment in developing methods, techniques, and evaluation criteria for obtaining results
- Good Customer Service interaction skills
- Good Written and Verbal communications skills
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