Quality Assurance Specialist - Australian Account

Egyptian Contact Center Operator - ECCO - Maadi, Cairo

91
Applicants for
6 open positions
38
Seen
4
Shortlisted
2
Rejected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,200 to 3,500 EGP per month, social insurance
Languages:
Arabic, English
Vacancies:
6 open positions
Gender:
Males Only
About the Job
  • Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
  • Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
  • Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
  • Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Work Conditions:

  • Gross Salary 3500.
  • Social insurance.
  • 2 days off (Sunday is fixed ) and the other day is Rotational.8 Hours/shift Rotational including break
  • The 1st shift From 12 AM Till 8 AM.
  • The 2nd shift from 4 AM Till 12 PM.
Job Requirements
  • Males ONLY.
  • Fluent in English.
  • Graduates & Undergraduates can Apply.
  • Cairo / Maadi Citizens is Preferable.
About this Company

We provide customers with high-quality integrated services that meet international standards. Our customized solutions focus on customers' individual needs and future ambitions. Driven by flexibility, efficiency, and innovation, ECCO's talented staff provide continuous customer satisfaction and sustainable growth.

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