Quality Assurance Specialist - Australian Account

• Identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interacting with the Contact Center, and monitors the result of stated recommendations.
• Provides structured and timely recommendations; verbal and/or written feedback to Call Center leadership, Call Center operations, and the Training teams.
• Develops and conducts targeted group coaching sessions for analysts that address Service Quality deficiencies and/or improvement opportunities.
• Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.

Work Conditions:

• Gross Salary 3500.
• Social insurance.
• 2 days off (Sunday is fixed ) and the other day is Rotational.8 Hours/shift Rotational including break
• The 1st shift From 12 AM Till 8 AM.
• The 2nd shift from 4 AM Till 12 PM.