Job Details
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Job Description
About the Job
- As a SYKES Technical Support Representative, you are responsible for acting as a liaison between customers and the client
- You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable
- Document customer interactions effectively
Work Conditions:
- Rotational Morning shifts
- Rotational weekends
- Transportation from the Metro
- Social and Medical insurance
Job Requirements
Job Requirements
- Ability to communicate clearly and effectively in English
- Graduates or Proven Gap year students
- Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
- Ability to type fast on a keyboard
- Technical background is a plus
