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Job Description
- Plan, execute and improve the Value Added Services at the agreed time and quality.
- Integrate new products and services on this solution and ensure high quality end to end services are delivered to customers.
- Report regularly on system and service performance against key quality and availability targets.
- Plan the required packaging materials and ensure availability of stock.
- Collaborate closely with the Operations and Marketing teams to deliver change in a coordinated way, aligned with business objectives.
- Performs optimization through Industrial Engineering Techniques (SIPOC,Line Balancing, Time and Motion Study, etc.) and supervises in-life dimensioning evolution for services flows.
- Organizes and participates in testing for new VAS projects implementation.
- Issues WO (work orders) towards operational team.
- Ensures 3rd level support for operational incidents and changes.
- Analyses solutions against business requirements.
- Translates business requirements and business needs in operational specification.
- The first owner of VAS issue.
- To be responsible of the KPI of VAS.
- To be first responsible of escalation of critical alarms and problems.
- Provide reports to identify cause of problems, and give preventive guidance to avoid same problem happen again.
- Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved.
- Prepare implement plan and call review meeting for Service Provisioning.
- Configure needed resources for Service Provisioning.
- Fulfill the Service configuration and activation according to plan for Service Provisioning.
- Assist in specifying performance measurement parameters.
- Collection and administration of performance data.
- Performance reporting.
- Performance report administration.
- Recommendation of the capacity expansion.
- Fulfill the capacity expansion.
- Routine Inspection.
Job Requirements
- University or BSc. Engineer or Equivalent.
- Preferable with Knowledge on VAS in 3PL or FMCG companies.
- Excellent written and verbal communication skills in English & Arabic language.
- Highly self-motivated and diligent.
- Demonstration of diagnostic skills across a broad number of operations (troubleshooting).
- Problem-solving skills with an emphasis on resolution of complex problems.
- Ability to work in a global team environment.
- Openness to new ideas and concepts.
- Willingness to learn new competencies.
- Flexibility in approach to work.
- High level of self-motivation.
- Excellent communication skills.
- Good Troubleshooting skills.
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