Account Manager

Confidential Company - Mokattam, Cairo

Applicants for
2 open positions
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
Travel Frequency:
Up to 25% travel
About the Job

Job Summary

The role of Account Manager is to pro actively manage current clients of Acumen. To provide an exceptional level of customer service to our clients and ensure all the accounts are being utilized effectively.

Responsibilities & Duties

  • To work closely with both the Sales department and Operations to ensure a smooth handover process is successful
  • Network and attend events to promote Acumen
  • To build established relationships with our clients and to thoroughly understand the companies strategy
  • To meet and keep in constant contact with our clients
  • Understand fully the client requirements and consult wherever possible
  • Gain client feedback for development purposes
  • Manage the renewal process and upsell opportunities
  • Follow the workflow provided
  • Assist the direct manager in product development, industry feedback and ideas on new revenue streams and method of sale.
  • Achieve set KPI’s
  • Deliver accurate and timely reports when requested
  • Keep the CRM updated and accurate
  • Train and mentor new employees when requested
Job Requirements

Qualification & Skills

  • Have a minimum of 4 years account management experience
  • Must be fluent in Arabic and have good English language skills
  • Must be able to travel in KSA and to the UAE
  • Microsoft office experience and skills is essential
  • Must be confident when meeting new clients and presenting
  • Must be able to use initiative and be proactive
  • Must be able to work individually and be part of a team