Pharmaceutical Operational Trainer

Raya Contact Center - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Key Responsibilities:

Nature of Impact:

  • Carrying out training needs analysis to identify the level of people's knowledge
  • Designs course materials and other documents such as handouts, manuals and exercises
  • Organizes courses to meet the needs of learners and demands of business
  • Evaluates the effectiveness of the training and course outcomes
  • Liaises with external course providers to be updated with latest Training techniques & program
  • Abides to COPC approaches and requirements
  • Leverage function performance to meet training metrics targets.
  • Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.
  • Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects
  • Evaluates agents' responsiveness to training and development.
  • Logs in for minimum of 3 hours per quarter in his/her respective projects.
  • Ensures training evaluation form is used by Trainees.
  • Acts as a Reference for calibration sessions.
  • Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to calibration process.
  • Login specific hours.
  • Performs other related duties
Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • High Sense of quality and precision in fulfilling duties and tasks
  • Striving to improve quality of Training through operational performance
  • Excellent knowledge of all company applications

Business Level:

  • Ability to understand specific Client requirement in relation to projects training needs
  • Commitment to ensure client and end user satisfaction through communicated results

Interpersonal Level:

  • Effective Communication Skills
  • Have a proper level of emotional intelligence
  • Excellent Presentation skills

Problem Solving:

  • Analytical Skills
  • Ability to spot problems
  • Use analysis for better understanding
  • Ability to map out issue in a logical and consistent manner

Educational Background:

  • Bachelor Degree ( Pharma Graduate )

Previous training in:

  • Train the Trainer
  • Advanced Customer Service
  • Advanced Interaction Skills
About this Company

Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

See all Careers and Jobs at Raya Contact Center
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