Pharmaceutical Operational Trainer

Raya Contact Center - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Key Responsibilities:

Nature of Impact:

  • Carrying out training needs analysis to identify the level of people's knowledge
  • Designs course materials and other documents such as handouts, manuals and exercises
  • Organizes courses to meet the needs of learners and demands of business
  • Evaluates the effectiveness of the training and course outcomes
  • Liaises with external course providers to be updated with latest Training techniques & program
  • Abides to COPC approaches and requirements
  • Leverage function performance to meet training metrics targets.
  • Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.
  • Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects
  • Evaluates agents' responsiveness to training and development.
  • Logs in for minimum of 3 hours per quarter in his/her respective projects.
  • Ensures training evaluation form is used by Trainees.
  • Acts as a Reference for calibration sessions.
  • Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to calibration process.
  • Login specific hours.
  • Performs other related duties
Job Requirements

Required skills, expertise & Knowledge:

Functional Level:

  • High Sense of quality and precision in fulfilling duties and tasks
  • Striving to improve quality of Training through operational performance
  • Excellent knowledge of all company applications

Business Level:

  • Ability to understand specific Client requirement in relation to projects training needs
  • Commitment to ensure client and end user satisfaction through communicated results

Interpersonal Level:

  • Effective Communication Skills
  • Have a proper level of emotional intelligence
  • Excellent Presentation skills

Problem Solving:

  • Analytical Skills
  • Ability to spot problems
  • Use analysis for better understanding
  • Ability to map out issue in a logical and consistent manner

Educational Background:

  • Bachelor Degree ( Pharma Graduate )

Previous training in:

  • Train the Trainer
  • Advanced Customer Service
  • Advanced Interaction Skills
About this Company

Headquartered in Cairo, Egypt, yet unrepressed to cover operations in all continents, Raya Holding is an auspicious investment conglomerate managing a diversified investment portfolio. As the parent company for ten up-and-coming lines of business, Raya Holding operates in the... (More)

See all Careers and Jobs at Raya Contact Center
Pharmaceutical Jobs in Egypt
Signup for an employer account and Post your Jobs!